So I have private account as well as a company account with this bank and they have a team of the worst Bank mAnasultangers and staff. The given below account is a true and verifiable account of my experience with this bank
Names and story time line:
Bank MAnasultanger: Mr Mahesh Patil
Sales Representative: Ankita Sawarkar
Bank Assistant in Sales: Mr Darshan Jotcar
So we approached the bank with a regular request to open and FD OD account and the bank mAnasultanger offered us a Larger line of Cred824it Free of cost, with no commitment charges or any other details. Finally they not only charged the sums of some government they refuse to even explain the charges levied to the tune of 62000 and they fought between the 2 departments of the Bank saying that the other is at fault given below is the email sent to them and no reply or follow up has been done by the bank with regards to the same, The biggest fraud of the bank is a Mr Nilesh Aman who keeps lying that he is speaking to his seniors with regards to my case however he now does not even reply to my calls the mail below is dated: 15/12/2017 which explains the whole transaction in details which they have not bothered to reply or give details to. Kindly find the mail Snap shot attached to give you an idea of my predicament in fact when I asked them to close my account they are asking for a fee additionally of 4% to close the same. Advise you to exercise extreme caution when working with this bank or its bank MAnasultangers.
The Bank mAnasultangers in this bank are not aware of charges and they will arm twist you to continue a relation with them even though you are not happy with their relationship regardless of how you feel as advised by Mr Nilesh Anasultanm of the bank.
The given below is the exact charges which have not yet been explained or replied to.
Mail dated: 14 December 2017
Mahesh Patil
Kotak Bank
Mahalaxmi/Warden Road Branch
Mumbai 400026
Dated: 14 December 2017
Re: Reversal Of bank charges and discussion ensued.
CC. Ankita Sawarkar.,
Respected Sir.,
I it was a pleasure having you at our office for ensuing discussion on the bank charges by Kotak Bank to our account 811461478.
As per discussion we had mentioned to you on 9 December 2017 that the account has been wrongfully debited for the below figures
Date Narration CHQ/Ref no. Withdrawal 01/12/2017 INS Debit a/c OD 120834412 DT 30/11/17 CORE – 325195150 14, 400.00
01/12/2017 INS Debit a\c OD 120829485 DT 30/11/17 CORE – 325195190 1, 475.00
01/12/2017 INS Debit a\c OD 120829485 DT 30/11/17 CORE – 325195170 38, 940.00
01/12/2017 INS Debit a\c OD 120829485 DT 30/11/17 CORE – 325195160 6, 600.00
01/12/2017 INS Debit a\c OD 120829485 DT 30/11/17 CORE – 325195180 12, 226.00
Kindly note that discussions with regards to the Overdraft facility had taken place in 2 locations on 3 occasions and finally yesterday
a. In the premises of the account holder
b. In the premises of your bank Kotak located at Warden road/ opp. Mahalaxmi chambers
c. In the premises of account holder, - 30/11/17
d. In the premises of account holder 14/12/17
Location A - First meeting
• As per confirmation from Ms. Ankita the Overdraft facility was sought out based on 2 criteria which she agreed to at our meeting held yesterday
a. There will no commitment charges
b. There will be no processing fee
Location B – Second Meeting
• Having confirmed this with Ms Ankita Our Company director Mr Dhaval Jangla Also confirmed the above 2 points which were concurrent from your end
• Not only did you say that I should in this case apply for an additional 30% which will be given free of cost to my account @ 13.5%, even after it was evident to you that I have no such requirement of the 30% you still advised that it will be a provision that will be set by the bank as a service in case of utilization.
• Having confirmed the same our Company director left your office.
Location C – Third Meeting( Account Opening) 30/11/2017
• This day there were a total of 4 persons from your office that came here Ms Ankita Sawarkar, Mr Mahesh Patil( Branch MAnasultanger), Mr Darshan Jotcagar, Mr._ we do not know his name( Mr. Anonymous), In front of all of them even while signing on the documents I had checked and rechecked if there are any charges whatsoever the plain and simple answer was an Emphatic “NO” Only charges would be RS. 1250
• After singing of the documents your officer mr Anonymous and ms ANkita were then asked by our company director if there are any charges involved and the answer was an empatic “NO”.
Location D – Forth Meeting 14/12/2017
• This meeting took place in office in presence of Mr Mahesh Patil, Ms. Ankita Sawarkar and Mr. Darshan Jotcar.
• At this meeting the above points were discussed and all were in accordance to the points mentioned above.
In Lieu of the above we would request you to kindly reverse the charges levied in our account and oblige. In case you are not in accordance with the above kindly inform us as soon as possible no later than 19 December 2017.,
Best Regards.,
Dhaval Jangla
(Director)
Aurora Travel Tours Pvt Ltd.,