Through newspaper I read about the 811 bank account. So I filled up the form and got a call back from kotak mahindra.
They informed me that the relationship manager will call and visit you once for some paperwork.
I was waiting for their call and they gave me a call on Tuesday. I was outside and informed them that they can come after 30 minutes. Later I came back and no one turned up.
Next day morning I received a call and the executive came up with some handheld devices for signatures.
It took very long time to even authorise one service. Their site was down. He himself admitted that their site is very slow always.
After opening the account also, the internet banking app also very slow and the design is not user friendly.
Phone banking also takes lot of reponse time if we had to go for that option.
Only good thing is that the availability of ATMs in most of the areas.
Whatsoever in this competitive world, their service should be improved a lot.