In jun 2017 I received a call from kotak executive saying you are eligible for a balance transfer for 90 days which is interest free & no processing free. This offer is only for the privilege customers. I took a Balance transfer of Rs.2.5 lacs for a period of 90 days.
In next statement there was interest of 9000+ charged, I spoke to the executive, she told we have to listen to the conversation. Then after a week same executive called me & she apologized, that by mistake I have not discussed you about the processing fees. kindly pay the amount. I told I dont need apolgy, I need interest & GST to be refunded. After that there is no news. Every time I follow, they will say we will arrange a call back from our manager. Moreover the call center has a worst experience. they are not serious about the customer queries.
My CRN No is 20387761