I had a trading account with Kotak Securities. As I had changed my registered mobile number, and also changed my residence, i was unable to trade. The call center executives told me to approach the nearest branch which is around 100 kms from my residence, with original PAN Card etc. As I was unable to do so for a long period of time they levied various charges and then sent me a settlement cheque of Rs.700 to my old residence where I dont live and which I had already informed Kotak. Nothing is online and for changing any of our records we have to go their office which are very few in number. So I lost Rs.7000 for vague reasons. Dont open an account with this trading firm. Nowadays, there are various apps like UPSTOX where we can open account easily online and trade from the next day, and where there is no need to go to some office for small reasons. Kotak securities is just like a Nationalised bank and email to even the CEO is unresponsive. I had an harrowing experience.