I had been approached by the Kokak securities guys when I agreed on the JustDial helpline that I would like to have a look at their products. Everything went well with them - the marketing person came in and explained things well enough, the software was installed and demonstrated to me once the account opened. The guy even personally came to hand deliver the account opening kit!!!
But then the problems started - the guy will call me practically daily giving unsolicited tips on buying shares and practically pushing me to invest in some NFO open on their website. Luckily I never got into that but did some trading on my own.
When I moved residences, I wanted them to update the address on their records so that all the contract notes and the statements are sent to the new address. They did not accept practically any proof of residence I gave them - they wanted either passport, DL or telephone/electricity bills, neither of which had been transferred.
I even offered them a letter from my bank, employer or affidavit. I also told them I can give you my new flat sale agreement. But they flatly refused.
Their calls are never reachable, and mails go unanswered!
Besides, the web interface is not even 10% as friendly as icicidirect.com.
Stay Away!!