I started my journey with high hopes from Trivandrum to Bangalore on the 13th of August 2012 to see my family. The journey started well on time and was quite impressed with the punctuality and the friendly nature of the bus staff.
When the lights were turned off and as we were all preparing to get some sleep , I noticed that there were several cockroaches inside the bus. My food packet got attacked by these disgusting creatures. As I was eating my food, one of them very boldly got into my dinner. It was such a terrible site that I was sick psychologically. My body refused to digest the food with cockroaches and was sick with diaorrhea the next day.
I have travelled by KPN several times in the past, and I had always been a very loyal customer of KPN. The potential travelled the resources of KPN can be improved and should be improved to maintain their happy customers.