I was travelling from Tiruchy to Chennai on 9th March, bus leaving Trichy at 1430 hrs. It was KA registered bus. I was happy that by watching in-bus entertainment, I can kill my long travel time. To my surprise, I was told the TV was not working.
Dangerous un safe practice was the driver taking on cell phone from Tindivanam till Chennai, The driver was looking for a substitute driver by name Kumar. He frantically trying to contact him. My heart stopped working for the entire period.
I think KPN does not any policy or standing instruction in this matter.
Next time you travel, keep your fingers crossed.