I remember having travelled in KPN travels when I was a child. I used to travel between Chennai and Madurai and I remembered it as pleasurable journeys. Thinking of this, when there were no tickets available for me to travel to Bangalore last week, I thought KPN would be fine. I booked A/C sleeper Bus. The Koyambedu bus terminus is itself a total mess.
There is no place to stand on the platform itself! The bus itself came late to the terminus and there was rush to enter it. The Bus was so Hot. AC was barely functional. Its cooling capacity was less and its blower did not have enough power to blow the cool air. It was hot and humid, and we were sweating a lot. The coach attender in a Lungi was rude and all he could say was that the bus will cool itself after some time - maybe on reaching Bangalore! My children felt the entire trip like a nightmare. The bus reached one hour late. On my return trip back to Chennai, I didnt have any high expectation and with the cool weather of Bangalore, the AC seemed to work. However, the coach was very poorly maintained, with interior torn in many places. I could not see any coach attender and it seems the driver himself manages the whole show. He switched off the AC before entering Chennai and we started to sweat again. When the driver was asked by a fellow passenger, he gave a rude reply and did not switch it again.
To summerise, KPN has lost its place now. Very poor management, irresponsible behaviour of staff, poorly maintained coaches, ineffective airconditioning, poor facilities at bus stand.