Here is my previous review about kpn travels:
https://mouthshut.com/review/KPN-Travels-Bangalore-review-tquoulpoom
After the above incident, I did not travel again with KPN travels. But recently due to an emergency I had to use KPN travels which was again a very costly mistake. They charge in terms of thousand for travel but the experience is always annoying.
I traveled to Karaikal from Bangalore in a a/c semi sleeper bus on Sep 6th 2011. We boarded the bus at Wilson garden, bangalore at 9.45pm and it started at about 10.45pm due to parcel service operations. The bus crossed Hosur only at about 11.45pm.
Later I got up around 12.30pm as the a/c was switched off. The bus made big noise as it ran over a median of the road. This happened with no external factors and we guess that it is because the driver slept while driving. The gear box got damaged due to this and a brake failure too. Later the driver used a cello-tape to temporarily fix this and continued the driving.
At about 5.30am next morning, the bus stopped 160kms before Karaikal in a village and we were asked to wait until the mechanic comes from Vilupram & rectifies the problems or use public transportation. Finally we reached Karaikal by means of public transportation at about 3.00pm which we should have reached by 8.00am in the morning.
With the recent Vellore bus accident in which 20 people died, this trip became a scary trip for all of us in the bus. The management was irresponsible for any queries and they denied to refund the full ticket amount(they agree only to half the amount refund).
Apart from the above mentioned fact, other problems are listed below:
No proper toilet facility
low quality bedsheets in a/c coaches
less number of bedsheets compared to the number of passengers traveling
2-4hrs delay in travel time because of combining parcel and passenger services
clubbing multiple bus passengers in to one
Poor bus conditions
taking risk with single driver for long routes and cleaners not trained to manage emergency time
The emergency numbers provided by KPN travels was useless as it was always unanswered and the calls to 0427-2222 222 was answered by some manager who responded in a rude way mentioning that the bus has brought us till half way and hence he can only refund half the ticket. But how about the problems, the passengers faced? How about the losses due to delay in travel and abrupt break in the trip? Who will consider the trauma we all had undergone the whole night and the next day until we reached Karaikal.
We are planning to fight against KPN travels legally.
I sincerely request KPN travels management to take actions for the above mentioned problems. I request public to stay away from such private travels who does not care about people’s life. Safety must be first!