We travelled by the Volvo bus to Thanjavur. The bus ride was rough and the driver kept honking all the time. He was also rude with my wife, when she wanted to step out to use the restrooms at a halt. Obviously, customer service is not their forte and they cannot be bothered. The upside was that they dropped us at Thanjavur on time. The return journey was pretty uncomfortable, as they notified us that the Volvo bus was not available and that we would have to take the sleeper bus. The sleeper bus was pretty uncomfortable and the ride was very rough..
There was no spare driver and no cleaner as well. KPN does not take safety seriously, in spite of the accident, which they had in Tirupur recently. This driver was working two nights continuously and driving for 13 hrs on the trot, two nights in succession. It was just fortunate that we did not have any untoward incidents. The air conditioning was poor and when asked, the driver said that the fans were not working and just pleaded helplessness.
I would not travel by KPN again and would not recommend them to any of my friends.
Date of travel - 16 Feb 13 and 18 Feb 13.