Illiterate officials who couldn’t even receive complaints and review them on time. This is my 50th day of cancelling a booked ticket, yet to receive my refund. Thanks to the huge telecon n/w they have, as each time I call I was routed to each new contact(currently holding 8 numbers). What’s the use, we try to support Govt organization instead of encouraging private road line. Hope the old aged and incapable be spared from work instead of hampering the service and irritating the society.