I rented Kuber Logistics services almost 5 months back, while moving from MUmbai to Indore, and it has been a Roller Coaster ride since then. While the low level staff is good for nothing, there are certain Managers like Rahul Sharma and Gopal who have been very sincere in their approach. I received 90% of my items in good condition. The remaining 10% were either broken or not there.
I raised an issue immediately with Rahul Sharma who was prompt enough to acknowledge the mistakes and took the complaint very seriously. While the Company Policy for Insurance and Refunds is very Pathetic, Rahul and Gopal took it as a personal challenge and were in touch with me for the whole time in last 5 months. They ensured that I was duly compensated for my loss, even after 5 months.
At the same they were quite courteous as well.
Conclusion: I would not hire their services again if I know that Rahul or Gopal are not working there. With these 2 people I can still think about it.