Dear Sir/Mam,
Kindly look in to this matter.
I am trying to seek help through government organizations and as well as internationallyas there is no solution received from the KUN hyundai, India.
There was afalse commitment given to me regarding BS4 engine(written and signed) instead of BS6. I wanted a BS6 engine and they gave me a BS4 engine without prior information.
This is not correct which was happening since 9 months.
Since this long period I have been trying to ask about the false commitment and the solution for this.
Please find the problems below which I have been facing since 9 months:-
1.)They gave a written document that they will give me a BS6 compliance engine. But when I checked the document I found that the vehicle was a BS4 complaint vehicle. So I refused to take the vehicle they said me that already TR number has been generated(which I didn’t sign) and they cannot accept the vehicle back. And the situation was so worse that it was around 10pm at night and they were arguing I such a way that I had to sign the TR copy.
2.)In my HDFC ERGO plan for insurance on loan they have only insisted me to take the policy and they charged 6000 rupees and when I gave my mothers aadhar card, they have put my fathers name in the policy document.
I asked a reason how can they write a persons name who is no more in the world. My father passed 3 years back and they gave nominee as my father who is no more with us.
After repeated calling to kun Hyundai people, they said that they have lost the document.
I took the initiative and I myself called the HDFC bank and made the corrections.
If you can check the previous mails you can find that there was no explanation from kun Hyundai persons.
3.)They gave me a FAST TAG and they didn’t activate the FAST TAG, they were asking me the OTP. But in reality there was no OTP required for the FAST TAG to get activated.
Now, recently they gave me a new FAST TAG where they didn’t ask me any OTP but still that got activated .
I asked how was it possible. They said me that these are new FASTTAGS and there is no need of any OTP. But when I consulted the BANK they said me that they have not done any changes in the fast tag activation process.
My question is what these people were doing in these 9 months to activate the FAST TAG.
4.)In my cars insurance policy which they gave me recently again there was same problem again that they did a mistake and they are claiming that the policy document is correct without checking the document. Again they have sledged my personal matters . The same mistake was repeated again Note:- 1.)In addition to that without solving the problem they have started to sledge with my personal matters.
2.)They called me to the showroom and sledged with my personal matters and when I ask for CCTV footage they are saying that there are no recording as such.
3.)The situation is such like that when we go for buying a vehicle they treat us like a GOD, but after buying the vehicle, now they are asking me to “mind my words”.
4.)While we meet they ask me to not to complaint as they will loose their jobs and their increment and once we don’t complaint they go back to office and write unnecessary things. Important note:-
1.)Its a request to HMIL group to take action against these dealers, because I don’t want to degrade the name of HYUNDAI because of one dealer like this.
2.)I request again that please do the needful to middle class people like me. Because for people like me, 8-10 lakhs is a big amount. KUN Hyundai people should not play with me like this. If there was no BS6 engine than they should have told me before the delivery. They informed me about the BS4 engine after I checked the document by myself. Even till then also they didn’t tell that they have given me BS4 engine. What I would have done if I would not have read the document?
3.)Is this only me who is suffering or there are others who are also suffering like me? Very important note:-
This is for your information sir:
I have approached to all the relevant channels where the problem could be solved. But it was exaggerated due to unknown reasons. I expect you to look into this matter and provide me with a justified solution for the loss I have been bearing since the last 9 months. I don’t want such cases to be encouraged in India which is why I have written to you. In this process any loss occurs to the company or the dealer I will not be held responsible as there was no fault on my side and the justice I deserved was withheld due to lack of ethics.
On 4th Feb’20 I received a mail from the customer care stating they are closing the complaint. But this is the wrong procedure that is being followed as the customer’s issue was not resolved at all!
This is wrong as per Quality management systems.
Please find 120 mails sent to KUN Hyundai ECIL branch for your reference.
I will not stop fighting till I get a rightful solution to the issue created by one of your dealers. I expect you and your team to consider this seriously.