I bought my 1st Kurlon mattress around 1.5 year back in 2022 based on the dealer ship recommendation ( said people are using it for 15 yrs and faced no issues ) and I bought Ortho coir model at 20% discount on MRP. In 1 week i got sagging issue and replaced it with the same model and it again got the same issue in 1 week. I lost trust on Kurlon but they are not refunding the money so I was compelled to get the replacement of same model or upgrade and diffrence of MRP I had to pay extra even though on market it will be available in 20-25% discount but they will charge full amount. I thought of giving another chance and paid 3500 extra for upgrade to Magnum plus matress.
Again I got defective matress + it also sagged and had immediately replace it with the same model as I didn’t have option of other mattress in same range, so I tried it again. Again it sagged in 2 weeks but I was mentally tired and decided to live with the sagging at that time. In 3-4 months it got worst and I started having back pain due to it and then decided to get refund from kurlon as I can’t keep this headache with me with 31k rupees wasted. They just keep repeating we can’t refund. Either upgrade and pay difference of MRP or choose same or lower model. I strongly wanted my money back and want to get rid of kurlon but they are driving me based on their written policy.
Then I asked them to suggest any mattress in my range which will not sag but they are not able to provide me guarantee that the new matress will not sag. I believe it is their tactics to trap the consumer with lower price model and harras them with poor quality mattress so that consumers only have option to upgrade and pay them unjustified amount. Mentally they have harassed me by their poor quality and enjoying on someone’s hard earned money.
Never ever go with Kurlon for any product. Their are many new companies who are offering better support and product and charging half then Kurlon.
Complaint IDs raised till date:
- Complaint ID: 19260607, Mattress Sagging issue
2.Sagging Complaint ID: 24176795
Defective mattress delivery Complaint ID: 24919131
Sagging Complaint ID: 31317025
Still struggling with this brand. Please share this as much as possible so that no one else get trapped with Kurlon.