This is my third laptop of Lenovo. That might be because of the satisfaction and realibility with company. Every time I purchased and used the Laptop it gave me great compared experience. I had purchased this Laptop Online via Paytm and trust me there is no fruad in purchasing the Product Online Subject to that you have taken Care while purchasing. Here are some pointers which gives my experience some Specific Direction-USER FRIENDLY ( 4/5) - The Laptop is too convinent to handle. It comes with Ms-dos but you can have Ms-Windows with any vendor. The Laptop is light in wieght and has simple functions for normal user. However you might get some what uncomfurtable with it's USB port as it has only 2 USB port.Reliability & Satisfaction ( 4/5) - As I said earlier the product is much reliable as compared to it's price. The 2 other laptops I had used before also gave same experince. I am sayisfied with the laptop.Value for money ( 5/5) - Most special point is this that it gives all the specifications & features with Lowest price in comparision with Orhe big brands like HP, Dell etc.Support & Service - Not encounter with this but hope it is good.Overall the Laptop is great with it's price. The Laptop is suitable for people who have light and irregular user. The product does not have that hard and good built quality but what to expact in a Price like Rs.24, 000/-.?