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Lenovo Ideapad A10

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3.5

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Lenovo Ideapad A10
Oct 27, 2014 03:51 PM, 4747 Views
Horrible product and service from Lenovo

This is the note forwarded to me from Dr Daisy Sha at Mumbai about lenovo ideapad A10 purchased from snapdeal.com:


I purchased Lenovo Ideapad A10 from Snapdeal.com on 18th Sept, 2014 (SERIAL NO UB02251066), and it was not getting powered on. I called Lenovo helpline number and registered complaint. After few emails, my warranty was ’updated’ (whatever that might mean) in accordance with my purchase date.


I was visited by an engineer from their service centre "Sysnet" located at Vidhya Vihar, Mumbai, who brought a new monitor with him to replace. After few minutes of juggling with the ideapad, he confessed that he didn’t know much about this model, but informed that if I press the power button for longer time (more than 15 secs), it will switch on.


And it was so. He requested me to fill the feedback form, which I filled with all happy notions as my problem was apparently solved. After couple of days, even if pressed power button key for 30 secs or even indefinitely, it didn’t turn on the button. After a brief holiday, I called the lenono helpline on 3rd Oct to register the complaint again. They sent me another engineer from the same Sysnet firm, on 18TH OCTBER (2 weeks later). This time this engineer brought ’motherboard’ with him to replace it. After opening the machine, he deduced that power circuit needs to be changed, not the whole ’board’. Today is 26th, I saw this ideapad when I visited Dr Daisy yesterday, and heard her story. I requested her to copy this note on my thumbthrive for me to post here.

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