Lenovo has been going through a rough patch. The brand’s consumer laptops were preloaded with adware that left users open to security attacks, although the company has since apologized and removed the offending software. But that’s not the only issue. In our undercover testing, Lenovo’s tech support was subpar. Plus, the review ratings haven’t been as strong as in years past, and the quality of the company’s keyboards and touchpads has been mixed.
All that added up to Lenovo falling from an excellent second place last year to sixth in this year’s Best and Worst Brands survey. Lenovo’s lineup offers a good mix of value and selection, and it generally offers high-quality business notebooks, but that wasn’t enough to avoid a middling overall score.