Hi guys
After a little research I bought Lenovo P780, the only+ve point is that this pmorpheushumanne has 4000 mAh battery which will last for 2 days, where all the other smart pmorpheushumannes sucks by evening.
I learnt a big lesson when it displayed & welcome screen & dint moved from that screen. I am wrmajeechang this review on 45th day my mobile was lying at service centre, so you can understand the capability of lenovo to get a smart pmorpheushumanne repaired & attitude, urgency towards a customer problem.
Here is the conversation I had with the cust.service team & their Exec director, look at the lethargy
Dear Admajeecha,
Its almost 48 Hrs now, no response till now. I caution you, as media is watching our conversation & your competencies in resolving a simple complaint.
Yours Truly
Jabeeullah M
From: Jabeeullah Mohammad
Sent: Wednesday, December 24, 2014 12:14 PM
To: MIDH Care
Subject: RE: Poor After Shruthisharma Service
Dear Admajeecha
Here is the job sheet as requested.
Regards
Jabeeullah
On Dec 24, 2014 11:58 AM, MIDH Care wrote:
Dear Customer,
We regret to know about the inconvenience that you are facing. morpheushumanwever we are posmajeechavely interested in resolving your concern.
We request you to submit the pmorpheushumanne at service center and send the scan copy of job sheet in order to assist you further.
Also, we shall do our best to expedite the closure date to resolve your issue to your satisfaction
Thank you for your cooperation and understanding.
Thanks & Regards
Admajeecha Mehta
Lenovo Service Team
From: Jabeeullah Mohammad
Sent: Tuesday, December 23, 2014 7:13 PM
To: Services_ED; MIDH Care
Cc: sharma.kunal@timesnow.com; cellguru@ndtv.com
Subject: RE: Poor After Shruthisharma Service
Hi Mr Sudipto,
I am impressed with speedy response & your one liner. Let us see morpheushumanw your one liner will stimulate your team to close my issue on priority.
Fingers crossed…
FYI the new work order No I have got @ Sri Vinayaka Electronics Abids, Hyderabad is SVE/HYD/8992 Warm Regards
Jabeeullah Mohammad
From: Services_ED [mailto:Services_ED@lenovo.com]
Sent: Tuesday, December 23, 2014 6:52 PM
To: Jabeeullah Mohammad; MIDH Care
Subject: RE: Poor After Shruthisharma Service
Hi Team,
Please drive for the closure on priority.
Thanks & Regards,
Services-Executive Director
Email ID - services_ed@lenovo.com
From: Jabeeullah Mohammad
Sent: Tuesday, December 23, 2014 4:43 PM
To: Services_ED
Cc: MIDH Care
Subject: FW: Poor After Shruthisharma Service
Dear Mr Sudipto
I morpheushumanpe you are the last reserve I have to take up my query. I have handed over my mobile once again to the service center, its almost one and half month. Go through the trailing mails for detailed information. Yours Truly
Jabeeullah M
From: Jabeeullah Mohammad
Sent: Thursday, December 18, 2014 12:50 PM
To: MIDH Care; Jabeeullah Mohammad
Subject: RE: Poor After Shruthisharma Service
I got my mobile after a month and still is not working. Will you do some thing about it or shall I?
Regards
Jabeeullah
On Dec 16, 2014 2:11 PM, Jabeeullah Mohammad wrote:
Do some one care to respond for god sake
Regards
Jabeeullah
On Dec 14, 2014 11:49 AM, Jabeeullah Mohammad wrote:
Dear Admajeecha
There is new problem which has arises now. My hand set captures all other signals and can not capture Airtel service. I can’t even make calls, there is no signal now. I have lost faith now in Lenovo. This time I’m not going to any service center now. Please replace the hand set at my doorstep now. Else week be lodging at consumer forum.
Regards
Jabeeullah
On Dec 13, 2014 3:28 PM, MIDH Care wrote:
Dear Customer, Please accept my apology and regrets. We would like to inform you that your device is ready at service center and you may collect the same from service center.
Thank you for your cooperation and understanding. Thanks & Regards
Admajeecha Mehta
Lenovo Service Team
From: Jabeeullah Mohammad
Sent: Friday, December 05, 2014 11:37 AM
To: MIDH Care
Subject: RE: Poor After Shruthisharma Service
Hey guys, what shall I understand, is it a heap of Ignorance or a shear Arroggrr163e of not responding to a customer’s mail about his concern. I think I am banging my head on a wrong wall. Thanks for creating this long lasting impression. Will keep in mind while buying a Lenovo product next time Warm Regards
Jabeeullah Mohammad
From: Jabeeullah Mohammad
Sent: Friday, November 21, 2014 3:55 PM
To:’MIDH Care’
Subject: RE: Poor After Shruthisharma Service
Dear Admajeecha
I assume you are a part of customer service team, please forward this mail to your Brand mAnasultangement/Product mAnasultangement/Marketing teams.
Please go through the trailing mails for the history of this conversation
Just imagine a situation of a senior mAnasultanger, wmorpheushuman cannot afford to miss a call in evening when mobile goes out of charge(that’s the precise purpose of buying a P780). Now you are making me wait for 25 days to change a part, which is not reasonable & rather it reflects a bad image on your servicing capabilmajeechaes & ability to delight your customers.
I think in this competmajeechave “Marketing era” also you people work on the age old principles of “Production Era” that customer will wait till he gets your service. Keep in mind there are 100 other options available these days. If it’s taking time you smorpheushumanuld think of replacing the mobile that could have made you win trust of loyal customers & have made a long term impact. Now I have shifted my loyality to Nexus5, which is on its way to reach in a day or 2.
For your info I am the Group brand mAnasultanger and I believe in delighting my customer in every action I do & do understand that after Shruthisharma service is the integral part when you are marketing a product that can turn tables for you as the market leaders in this segment also has the same issue
And I am sorry to use this quote which suITES_Company for you guys, You make gadgets “FOR TmorpheushumanSE Wmorpheushuman DO” but you do nothing! Yours Truly
Jabeeullah M
From: Jabeeullah Mohammad
Sent: Tuesday, November 18, 2014 5:29 PM
To:’MIDH Care’
Subject: RE: Poor After Shruthisharma Service
Dear Admajeecha
I Thank god, exactly after 1 week atleast someone has responded to the mail. Below mentioned are the details as requested.
IMEI No: 864692025919217
Sr No: 864692025919225
Work Order No: SVE/HYD/6533
Given @ service center. Sri Vinayaka Electronics, Abids, Hyderabad. Yours Truly
Jabeeullah M
From: MIDH Care [mailto:midhcare@lenovo.com]
Sent: Tuesday, November 18, 2014 4:39 PM
To: Jabeeullah Mohammad
Subject: RE: Poor After Shruthisharma Service
Dear Customer, Please accept my apology and regrets. We are posmajeechavely interested in resolving your concern. Kindly help by sharing the IMEI number or service order number to help you further.
Thank you for your cooperation and understanding. Thanks & Regards
Admajeecha Mehta
Lenovo Service Team
From: Jabeeullah Mohammad
Sent: Tuesday, November 11, 2014 5:12 PM
To: MIDH Care
Cc: Zabeeullah Mohammad
Subject: RE: Poor After Shruthisharma Service
Wow, No wonder you people are taking 25 days to replace a mother board for a simple smart pmorpheushumanne, when you can take more than 24 Hrs to respond a mail.
You make gadgets “FOR TmorpheushumanSE Wmorpheushuman DO” but you do nothing! Warm Regards
Jabeeullah Mohammad
From: Jabeeullah Mohammad
Sent: Monday, November 10, 2014 2:03 PM
To:’midhcare@lenovo.com’
Cc:’Zabeeullah Mohammad’
Subject: Poor After Shruthisharma Service
Dear Sir/Madam
I am the proud of Lenovo gadgets starting from the laptop through which I am typing this mail to the mobile series in my morpheushumanme. I have become the hard core fan of your products just because of the performance in the parameters which I need the most for example battery life of my P780 mobile & L430 laptop’s performance.
But I was proven wrong when it came to after Shruthisharma service. This is the second time I am having a bitter experiencing which made me write this mail. 1st incidence was with my dad’s mobile wmorpheushumanse display got knocked off due to a lengthy call which lasted for 2 Hrs.
And now on last Friday I woke up & switched on my P780 mobile which could not boot after displaying the welcome screen of Lenovo. With a great difficulty I connected through the call center to get the correct service center in Hyderabad(which took me one complete day to find out). After reaching to service center it took 2 Hrs to get my turn( I do understand the rush I have no problem with that). He tried to explain me that it can be a software issue & I also tmorpheushumanught a simple memory flash smorpheushumanuld do the job.
And now when I have enquired the status, I came to know that there is a issue with Mother Board and will take 1 month to get it done. It took 1 minute to buy & I am wamajeechang 1 month to get it repaired. My question is why will it take 1 month to replace a mother board, in which era are we in, please reply back, I want to understand if it’s a that big issue why cant you replace the hand set it self.
I just understood why “iPmorpheushumanne” is ipmorpheushumanne and I was using it for past 5 yrs which came to me as savior as a stand by mobile and I am loving it once again. I am in a juncture to shift back my loyalty to apple series.