The saga & suffering possibly the nightmare began when i clicked to buy this piece of alloy from s hit kart (flipkart) the phone malfunctioned & it was immediately replaced the next time it again was faulty and was to be replaced this time flipkart ate my cover & screen guard . though a replacement/refund request was put forward flipkart delayed the same prolonged . having went through this i managed to live without this piece & kept formatting for next 2 months as i was fairly busy to do further action.
One fine day the camera gave up & the sim one would take minutes to connect to call as if i was in remote area on earth . the phone started behaving possessed & the battery drained off very quickly even when i was not using a fair amount of internet.
Here the worst part of my life & the bad patch started the service station is runned By HCL in the name of In touch , Lenovo has authorised them once the phone was in i was given a 10 days time i pushed a mail to Mr. Sudipto Ghosh who is the service ED and he along with some Surendra , Sunitha , mehta and all the bengaluru bunch of football players the service team made a foot ball out of me . days pass on & one fine day iw as able to get connected ( seriously try thier number and you will probably end p getting connected to Mars but these sleepy lazy guys dont pick up the phone ) the phone was picked up by one Mr . Irshad picked up & replied to me saying the handset is not gonna be ready but later when he learnt that i work in a hotel he suddenly said i can do it for you , u can pick up tomorrow if u want ...!!! , to me it was a deep shock was i dealing with a professional company and or a nukaad or galli ki dukan ( a corner road side shop ) i explained him that please be ehtical & ensure to follow procedure , so like a government employee ( i was sure he was looking for a favor by his tone ) he said that for next 10 days u wont get your phone .
later on Saturday as per date i went to the service station & the same was informed to Surrender & Ghosh ( these are both imaginary characters created by lenovo ) he point blank look my receipt & wrote a hand written entry shifting more 10 days ...Shocking !!! after lot of mailing to deaf above mentioned heroes , i got a mail from Surendra that your handset is ready . when i went to this service center it was in chaos i could see the poor service given by lenovo people were given fake solutions for problems which customers were knowing were easy example head phones not working in guarantee , phone had connectivity issue , phone only working on speaker phone, battery issue and much more not limited to mymodel handset, my handset came & it was not ready the software had all applications with android logo all cache copies Shocked ....!!! finally after argument the engineer agreed thier mistake , but for one hour i had to leave every thing behind & sit to experience a service station which looked in mess with no attendees & one single malnutritioned girl attending some monkeys (the technician ) were hiding or probably sleeping behind a wooden window at times they were seen slowly peeping & laughing at the chaos .... finally i mailed back surendra about his unproffesional attitude on the entire service issue ... keep away fro this brand its another chinese cheap product with a good make up & a smart website who ruined the confidence i had on it !!!