Placed an order for a men’s Timex Watch from Watchkart on 01 Aug 2012. The payment showed as success but was not charged to the card. On receiving a call - made immediate payment from Netbanking, which was deducted immediately. However, the order status was "Pending" even after this. Informed Customer Support and provided them the screenshot of the payment from the account. They updated the payment as successful on 02 August 2012. However, after that as well - They shipped the product only on 05 August 2012. Today is 08 August 2012 and I still haven’t received the order. On emailing them for which the response is never prompt - They only apologize. On calling them - They give you the number of the courier company to directly check with them.
So that means - once the product is out of the bag and that the payment is rec’d their responsibility gets over. The customer has to then beat around the bush for checking the status with the courier guys. However, when the payment was not updated - that’s when they really feel the need to call you how many ever times its needed.
isn’t that just wow? Never would go for this again. Yebhi.Com is much better, order placed yesterday and delivered in 2 days. No issues with payment, no need to ever call the customer care as well. All on time and seamless. Stay away from KARTS.