Following are the support feedback.Lenskart Customer Support Agent, Mar 02 16:48 (YEKT):
Dear Nimish,
Greetings from Lenskart.com!
We thank you for sending us the snapshot of the product against the order #1200292841 and we regret the inconvenience caused to you.
With reference to your email we have cross checked the details and found that the above mentioned order has already exceeded the 72 hours return policy. Thus, it may not be possible for us to replace or refund the same and we appreciate your understanding in this matter.
We remain at your disposal should you need further assistance and thank you for choosing our services. Further, if you have any queries please mail us at support@lenskart.com or call us at (91)-011-4949-4646.
Thanks & Regard
Ujjawal-Customer Support Team
Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
(91) 011-49494*** ( 24/7 Helpline )
nimish choudhary, Mar 01 14:34 (YEKT):
Client hi, I recenty bought a eyeglasses
like 5 days back
Anup SinghHi
Client and today while watching TV my specs frame just cracked.
I heard hte sound and next thing I Know that there is a nice crack in my
frame
Anup SinghPlease do not worry, I’ll go ahead and help you with an amicable
resolution
May I please know your order number, so that I can check further details ?
Client 1200292841
Anup SinghRegret to inform that there is no warranty on this model & even
if warranty would have been there that doesn’t cover breakage.
Client but it just cracked
It didt not drop
nor did I meet any accident
just like this .. boom a crack
and my lences will come out
i regret to let you know that your site sell shitty qualaty stuff
I mean I once meet a accident and the old spec were thrown on road , , yet
they didt break
and the glasses you sent I only wore them for like 5 day
and they crack
JUST LIKE THAT
woooo
Anup SinghAlright, please write an email stating the same :
support@lenskart.com
Our concerned team will see what best can be done.