I bought a pair of specs worth rs 3700 rs from lenskart.com, they were running a offer of free frame and pay only for lenses. I bought Kotak lenses with warrenty.
Now here comes the catch,
day before yesterday in my office when I removed my specs to clean my eyes, one of the arm of specs broke down. Please note It broke down automatically, not bcz of any adventures thing I did with it or I slept wearing specs. It was self destructive or might be the case the lenskart guys forgot to send me the expiry.
Now here is the horror: I visited lenskart outlet they told they can’t help as I bought it online. When I called lenskart customer care they simply refused saying they can’t do anything I have to buy a fresh new
Pair of specs I asked what do they mean? They simply told frame can’t be replaced I have to buy new pair with fresh new lenses. I was in shock as I can see my 3700 going in drain. I resisted saying what is the use of lens warranty if the free frame provided by you guys only is going to make them unusable. Than a so called manager of them named Islam tried to pacify me and asked me to send the pics and he will do something to get me replacement but everything was just eyewash as within 2 days I got a reply from them saying they can’t do anything and I must congratulate their audacity they sent me the same offer link to buy new pair as resolution .
I can sense, they completely fu.d me bcz of me only now they are calling in to fu.k me again.
My order no was 1202096645
My complaint no is 1322017
and they completely fu.d me.
Please guys beware of placing any orders on lenskart.com
Your friendly neighbour side optics shop is better than these guys.