These people are all over the place.
1.)
I booked an Home Eye-checkup appointment. This was followed by a storm of SMSes, emails and phone calls regarding the appointment, which was extremely annoying. Why can the communication not be made in 1 go. I realized going to a local optician would have costed far less energy.
2.)
Despite mentioning my address while booking as well as explaining the directions very clearly verbally, these people called me every 5 minutes for directions. My house is located 10 minutes away from their office and is fairly easy to find. The lenskart team just wasnot keen on making an effort. Even once they were on my lane, they kept calling to know my house number, which again was CLEARLY mentioned! It was so annoying that the entire time that they were on the road, I was on the phone directing them. Again, going to a local optician is a lot less painful.
3.)
There were 4 people who visited - a driver, an eye-check up technician, an inventory guy and the main sales guy. All the others were fine but the main Sales guy was so very annoying and inefficient that after 2 hours of entertaining them, I gave up. He was an oversmart, know-it-all, arrogant guy who seemed to know everything on the planet except placing an order. Even after 2 hours, he as unable to place the order. I had to make the payment the next day. Even my power had not been communicated while placing the order. I had to call up the customer service team and fix everything the next day, which also means the order getting delayed.
Having wasted so much time on them, I am still going ahead with the order. But this definitely would be my last interaction with lenskart. Their Sales team could definitely do better by being a little grounded, humble and respectful.
At the end of the day, it’s the people who make the brand.