I lodged a complaint regarding the improper product dispatch ( Order No. 100021159) to lenskart on February 12, 2012. It was more than 25 written communication mails sent to Lenskart for replacement or refund of money. Each time, I got an apology but no solution was endorsed. Finally out of frustration when I shouted on them badly, they took the order (Order No. 100229939) on July 24, 2012. On July 26, 2012 the product got delivered at the destined place. Imagine What? This time, I ordered a bag for my girlfriend and they sent disgusting quality product with a RAKHI (??) in it. I again written e-mails, made calls, even emailed their CEO Mr. Piyush, but no resolution. I mean, if Mr. CEO is this irresponsible, what can be expected from his employees. Its again more than 15 days, no solution. So Moral of the story – “Buy Products from Dealskart in Your Own Risk, Don’t ever expect Good Customer Service from them.” Please buy products from good websites like Flipkart, Jabong etc., but avoid buying from them.