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Lenskart

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Summary

Lenskart
Dinesh Malviya@dmalviya75293
Mar 22, 2015 11:08 AM, 10061 Views
(Updated Mar 22, 2015)
Very poor service in product delivery!

I have order my lenses a month back on Lenskart and still I am struggling to get the delivery. They choose Gojavas courier service for delivery and they really s**k.


The customer care is so poor that they will not provide any meaningful information and wouldn’t allow to contact upper management. Lenskart site doesn’t show correct status of product delivery, I don’t receive the correct status from customer care and they don’t reply to my emails.


I am wondering how they are running the business. I wouldn’t not recommend people ordering any thing on "Lenskart.com".

(0)
Dear Dinesh, it was depressing for us to note what you felt about Lenskart and we really wanted to take a closer look to know what forced you write this post. As per our discussion over the phone, we came to know that you were unhappy with the service we provided. This is certainly not the experience we want for our customers and we promise you, this will not be repeated as we are working on the same. If you have any other questions or concerns, please call us at+91-99998 99998, we will be happy to assist you round the clock.
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