I fell for their tall claims, how they give warranty on their lenses, how they replace if any problems free of cost, extremely low cost products etc.. but they were just claims and nothing else. I registered on their site and ordered a pair of power glasses. At the time of payment the site showed some server error and the payment did not go through. I checked by bank account and the money was not deducted. So I asked the customer care what to do and they said try a second time and It will go through.
After two days I tried to login to my account but it showed my account does not exist!!. So again I live chat with the customer agent who says please reset my account. I try resetting but the confirmation email containing the password does not come to my inbox.
So now I created a second account with another email ID and make the order. Again the same thing happens, the order does not go through but my money is safe, thank god. I speak with the customer agent and he says there is some server error and try with a new account.
So the third time I create a new account and order the specs, this time the payment goes through but after 5 minutes I get a email from lenskart saying the transaction was unsuccessful and the order did not go through. I get about 4 more emails about the failure of transaction which has not happened to the other two orders.. I check my bank account and see the amount HAS been deducted from my account by ccavenue, the billing site of lenskart.
I contact customer care and they ask me to sent a screenshot of my bank account page showing the money deducted. I promptly sent the details. I get a confirmation from them of receiving this mail and that they are looking into the matter.
The next day I get a mail from them saying that my complaint has been deemed solved!!! I check my account and the money has not been refunded to my account. I try to login to lenskart and voila , my account does not exist!! I contact the customer agent who said give the order number and details and they will get back to me.
It has been more than a month now, I have not recieved any glassess nor have they refunded my money. Customer agents one by one say Looking into the issue but no definite reply. Now I understand they are online thiefs who show nonexistent products and snatch your money.
I am cautioning all the new customers of lenskart to think twice before putting your money in. They know how to sweet talk into throwing away your money, just like those ruthless insurance agents.
Beware!!