Recently I have purchased two spectacles for my wife and myself through lenskart.com shop. Though they have established several shops in different parts of the country but the core of their service til remains online. I will explaim what was the service and how I believe they are having hidden cost.
My wife is having a power of -8.25 in her eyes and for that I visited a lenscart shop for testing as well as new glass purchase. The equipments used for eye testing is sophisticated and I am satisfied with their test. They does all types of test for verification.
Now as this time they were giving a buy one get one free promo I thought that would be great for me to get my own glass free with my wifes glass. So we began to try different glasses. After finding the desired one we went for valuation of the total cost. Approx 4816 including two frames, wifes powered glass and my glass. When they bill they gave me what I foound that they have shown the total bill is off 8016 and out of which they are giving consession of 4000 rs.
Fair enough . I thought and orderd it. After 5 days I got the product. The bill which came with the product shows a different types of calculation . here both glasses and frames have been provided as a value of 2408rs. So two makes 4816. The problem is as per their offer one should have the cost and one should be free.
After little searching I found the frames I have cosen are of rs 700 each and makes total 1400, my wifes glass is of 3200rs. And my glass is 600 rs. So total making rs. 5200 . Out of which the only less value I am getting is 5200-4816 = 400 approx. So no buy one get one at all.
So my advice to everyone though they provide wuality product but their promotions are useless. Eventually they wi make you pay for more whether any offer is available or not.