I shifted to Mysore from Dombivli on 26th June and travelled by bus. After going through the internet, I hired Leo Best Packers and Movers based in Airoli.
After paying a token of Rs 1000, I was told that I would have to pay a total of Rs 35000(all inclusive). I was informed that the charges included loading and unloading. The goods were packed on 25th June and I was told that the goods would be delivered on 29th June at my Mysore address. Then Mr. Sharma started demanding the balance payment and I duly paid him Rs 40000 after he started increasing the amount and said that extra 18 percent has to be paid as GST. Then there was no sign of the material on Wednesday and the delivery date was changed to 1st July Friday and 3rd July Sunday.
I was told that the vehicle had got damaged on the way to Kolhapur. Then Mr. Sharma passed the buck to Mr. Shukla who gave a fresh date of 6th July morning. Again there was no sign of the goods and neither Mr. sharma nor Mr. Shukla were responding to my repeated calls. There was no sign of the goods again. I was phoned by Mr. Shukla on Thursday afternoon who told me that the Goods had reached 120 kms near Mysore and would come by 4 pm. My wife and I arrived at my residence and waited till 8 PM but there was no sign of the goods! Mr Shukla was not responding to the phone calls. After frequent phones on Friday, I was told the goods would reach my house on 10th July.
The goods reached today but some of the goods were damaged and items which were neatly packed were found in unpacked, disorganised condition. There was no nobody to unload the goods and I had to hire labourers to unload the goods at a further cost of about Rs 2500. Mind you, the goods were packed and loaded at my Dombivli house but while there was nobody to unpack the goods.
I was told by the transporter that the goods left Mumbai only on 8th July, a good 13 days after they were packed on 25th June. A journey which should have taken 2 days was completed in 15 days, because the goods had never left Mumbai!
Leo best packers and movers are the worst packers.
1. There is no transparency.
2. Lying that the vehicle was damaged on the way to Mysore when the goods had not even left Mumbai.
3. Holding the customer to ransom by demanding full payment and threatening non-delivery of goods.
4. I have never seen such a big cheater in my life beware of such companies. I was informally told that the Materials were loaded to a truck bound for Delhi and I was lucky that the driver discovered the mistake and unloaded the goods.
5. The goods were lying in a godown for 15 days and only when a fellow transporter was going to Mysore the goods were packed on Friday 8th July and delivered on 10th July.