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LetsBuy

RAJESH GOYAL@leoguy123

Sep 10, 2011 01:24 PM, 1800 Views

(Updated Sep 13, 2011)

LETBUY SHIPPED ON SAME DAY OF WRITING REVIEW

LETBUY SHIPPED ON SAME DAY OF WRITING REVIEW.

I placed an order for a mobile ’Samsung Wave 525 S5253 (Metallic Black) Free: 8GB Memory Card Worth Rs 2000’ with Order No: LSB-361893 on 6/9/2011. I paid the full amount in advance through net banking and payment was confirmed immediately. It’s been 5 days now, still order status shows ’Ready to Ship’.

I wrote an email to customer care and there was no reply. When I contacted on phone, they said "product is out of stock and THEY MAY SHIP IT NEXT WEEK IF IT COMES IN WAREHOUSE".

I don’t understand, if they did not have product in warehouse why they permitted booking online. They even charged in advance (COD was not available for this) for a product which they even did not had in stock.

Regards,

Rajesh

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Brand Response

LetsBuy

Sep 12, 2011 02:39 PM

Dear Customer, First of all we would like to thank you for your interest in shopping with us and at the same time we would like to apologize for all the delays in shopping that we may have caused to you. You had lived out your faith on us and made an order for which the timely updates and shipment was not provided. In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion due to the delay in delivery! Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us!! We apologize for the bad service you experienced while shopping with us, at letsbuy.com. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to locate the concerned employee and demand an explanation for this undesirable behavior of making you wait instead of delivering the product right away! The concerned employee should have sorted out the problem on the floor only, avoiding unnecessary inconvenience caused to you. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers. Meanwhile, to demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed the care member to compensate for all the concerns caused to you. Once again we truly appreciate your patience for bearing with us. Looking forward with you! Yours in Service, Team Letsbuy!