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LetsBuy
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arunraj @choclaty3raj
Sep 13, 2011 09:58 PM, 2270 Views
Spice mi720

I’ve ordered spice mi720 but I cant received the product yet customercare executive said its in out of stock it will be reached to next weak after  I placed order ....a name of  good companie will survive upon customer satisfaction ive order on 7-9-11 on order time they didnt mentioned time to delivery is 10 days after I ordered they told me to wait for 10 days ...they also told an apologise for it but what apologise can do to me ...i cant gift my brother on date in my home...will any onegive me  idea to get this quickly.


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arunraj


vellore

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LetsBuy Deactivated
Dear Customer, The first thing we must do when we discover that we’ve slipped up is to offer a complete and sincere apology. Although apology would not have saved the time you had wasted running on the calls , but we believe that you had lived out your faith on us and would give us a chance to make up for all the delays caused . We must learn from your experience, and that we will take action to change and grow as a result of your feedback!The company aims to consistently deliver a professional service to our customers and would like to state that on this occasion the level of service you received was unacceptable. Please allow us to express our deepest apology for the annoyance/inconvenience that this may have caused to youWe’re so sorry that we caused this problem; we are really distressed over this. Please know that we take this very seriously. This is a huge oversight on our part. We will immediately notify the concerned department, and we will review our procedures to ensure that this cannot happen again. In the meantime, that is no consolation to you for our lack of service! What can we do to regain your trust? We have already directed a care member to demonstrate commitment to service excellence and compensate for all the concerns caused to you and would need your co-operation to convey your order and contact details for the same!We truly appreciate your effort of bringing this to our notice. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to locate the concerned employee and demand an explanation for his undesirable behavior of making you wait instead of arranging an immediate assistance. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Once again we truly appreciate your patience for bearing with us!Looking forward with you!Yours in Service,Team Letsbuy!
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