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LetsBuy

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LetsBuy
kartikkartik Walia@kartik2kartik
Sep 13, 2011 04:16 PM, 1314 Views
(Updated Sep 13, 2011)
Don't buy from lets buy except it is COD

I had placed an order for a Motorola Defy on Let’sBuy.com on the 9th of September for nokia c2-00(LSB-374156). My very first "Let’s Buy" experience has been a huge disappointment. I ordered trough Credit card and the payment is successful. But till date they didn’t even ship the product from their end. To day I called them and the executives says your payment is not yet confirmed. Then I call to the bank and they said the payment is success full and they have given the Transaction ID and Approval code(071315 - citibank). Then again I called Lets buy and coney them the same. Noe they are saying like it will take 24 hrs to reflect in their system and some bla bla. but they are not telling the actual reason. They are keep telling only one thing "you have to wait for 24hrs(how many 24’s I don’t know) to process the order". They are unable to ship the product on time. They are simply telling you have to wait with out giving the proper reason. God also doesn’t know when the product will ship.

(2)
The first thing we must do when we discover that we’ve slipped up is to offer a complete and sincere apology. Although apology would not have saved the time you had wasted running on the calls , but we believe e that you had lived out your faith on us and would give us a chance to make up for all the delays caused . We must learn from your experience, and that we will take action to change and grow as a result of your feedback!The company aims to consistently deliver a professional service to our customers and would like to state that on this occasion the level of service you received was unacceptable. Please allow us to express our deepest apology for the annoyance/inconvenience that this may have caused to youWe’re so sorry that we caused this problem; we are really distressed over this. Please know that we take this very seriously. This is a huge oversight on our part. We will immediately notify the concerned department, and we will review our procedures to ensure that this cannot happen again. In the meantime, that is no consolation to you for our lack of service! What can we do to regain your trust? We have already directed a care member to demonstrate commitment to service excellence and compensate for all the concerns caused to you.We truly appreciate your effort of bringing this to our notice. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provided us a chance to locate the concerned employee and demand an explanation for his undesirable behavior of making you wait instead of arranging an immediate assistance. We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you. Once again we truly appreciate your patience for bearing with us!Looking forward with you!Yours in Service,Team Letsbuy!
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