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LetsBuy

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LetsBuy

Gaurav Kumar@itsgauravkumar

Sep 08, 2010 12:28 PM, 5996 Views

Beware of letsbuy.com

I have very bad experience with letsbuy.com.

Customer Service is worst and not knowledgeable. I sent two emails to Customer Service four days back but did not get any reply till today. I called up their number but after trying for 15 minutes I was able to speak with someone. Customer Service rep says the person who monitors email is on leave for two days that is why you did not get the reply. This online store is also closed on Saturdays and Sundays.

Anyways, before placing an order I called customer service and they confirmed that the camera is in stock and they can ship by tomorrow. As I reside in UP, site asks to send Form 32 through courier before placing order. (Hassle! I don’t know what this Form 32 is!). I called customer service again to know about this Form 32, even lady did not have any idea about this Form 32. She committed to arrange a call back for me within one hour. I waited for two hours and then I called up again. Lady said she is asking from courier service. I asked could I come to your office and collect the camera from there, lady said she needs to confirm from senior and again committed the call back. This time she called me back and said camera is not in stock. :)

What is the point of having low price if you don’t have the item and why customer service confirmed the availability at first place. Beware of letsbuy.com customer service.

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Brand Response

LetsBuy

Jul 28, 2011 (Updated Jul 29, 2011)

Dear customer,On behalf of the entire team, we would like to extend sincere apology for the inconvenience you experienced as a result of delay in the shipment and untimely intimation and updates. We appreciate your feedback and have shared this with the entire team!In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion.To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We would be highly obliged if you could pass on your contact and order details for the same.It is our goal to provide exceptional service each Time a user stops by, and we hope you will provide us with an opportunity to restore our confidence. Your support is important to all of us here as a team. We look forward to your continued patronage and the privilege of serving your online shopping needs again soon!Looking forward for a fruitful association!Yours in Service,Team Letsbuy!