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LetsBuy

Saurabh @power_8383

Mar 28, 2012 08:33 AM, 2287 Views

Haven't received the product yet.

I had ordered Transcend JetFlash 600 16GB Pen Drive from letsbuy on 20-03-2012.(through prepaid method)

Usually HS18, Smartshoppers and other online shopping websites deliver the products to my address in 4-5 days so I waited for 4 days to get any tracking number of a courier service from letsbuy.

But it was showing’In Process’ under the’Order Status’ section on Letsbuy.com website.

So I sent an e-mail to letsbuy but they replied after 2 days saying that your complain has been registered.

I again waited for couple of days but it was still showing’In Process’ on their website.

This time I called then and explained my problem.

The customer representative told me that the product will be delivered to me on Monday.

It’s Wednesday today, (28-03-2012) and I haven’t yet received the pen drive. And guess what, it is still showing’In Process’ under the’Order Status’ section of Letsbuy.com website.

This whole issue was completely unexpected to me from a website like Letsbuy.:(

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Brand Response

LetsBuy

Mar 28, 2012 02:28 PM

Dear Customer,We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way. So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you.We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your registered order details and we shall work to regain your trust once again.Looking forward with you.Team Letsbuy