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LetsBuy

aishwarya @aishwya

Nov 15, 2011 10:27 AM, 1098 Views

Worst customer service

Hi,

A very pathetic service by letsbuy.com, I had placed an order on 2nd of NOV for this watch with the id LSB566472, it was told it would be delivered in 5-7 working days, today that is 12-11-2011, when I called to LSB, my call was received by an agent named RAKESH, 1st of all teach him to interact with customers, when asked for the status he is just telling that it has been returned back as I was not there in the place, did they even call- No, I didn’t even receive a mail of the shipping details, next time I called and unfortunately it was the same RAKESH, I directly asked to transfer to any supervisor but a lame reply telling that my SUP has gone for Break and we have no authorization to transfer the call to the SUP, this will be the last order of mine.

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LetsBuy

Nov 23, 2011 06:10 PM

Dear Aishwarya,Thank you for notifying us of your complaint. We‘re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.We looked into your order details and observed that your shipment at the registered address FLIPKART ONLINE SERVICES PVT.LTD, OZONE MANAY TECH PARK,GARVEBHAVIPALYA,HOSUR ROAD,BANGALORE had been Returned to Origin due to the non-availability of the department concerned. Kindly refer to the attachment enclosed.Your patronage is important to us, and if you wish, we can schedule the re-shipment of the product by confirming the department from your end.Thank you again for bringing this matter to our attention.Yours in Service,Team Letsbuy