I had ordered a samsung Mono Bluethooth order no 784686 which was delivered at my residence on 25.1.2012. Since I was not in Delhi the order was delivered much later that the expected time. The order was received by my sister as I was away. Packet was received in very poor condition the outer packing was intact but badly crushed.
As a came around 10pm on opening the packet to my surprise I discovered the box of the product was also tempered the Bluetooth was missing and only charger was there. The box was opened badly from the top, along with the invoice copy that too of in incomplete format. I wanted to call your company but no contact no’s provided on invoice or the box.
When I some how managed to find your contact no’s your service timing were over and as on today also on phone there is just a answering machine to inform that you are not working today. I would request you to kindly collect your box and refund my money as this has been a poor experience the worst customer service are
provided from your company as there is no one to answer a customer.
I feel cheated and have no trust in your company.