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LetsBuy
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Bivek Rawat@rawat_bivek
Aug 05, 2011 02:09 AM, 2686 Views
(Updated Aug 20, 2011)
Disaster in the history of indian online shopping

I placed an order(no LSB-269613) for LG-optimus 1, delivery time for which is 2-4 days, on letsbuy using SBI Maestro ATM card on 2nd august. The amount has been debited from my account but when I called the customtakeouter care they said that they have not received it yet. I wonder how long does it take for amount transaction to take place coz its 5th of august now. After reading all these bad reviews against letsbuy I have quite started regretting buying from this site. customtakeouter satisfaction is very low for this site, and it really needs to improve on that field(seriously).


And for three days in the shipping information header I am continuously seeing "Status update awaited from the delivery service".  Now what does that suppose to mean when the product has not been dispatched from letsbuy itself?


I hope my delivery doesn’t get TOO MUCH DELAYED coz its already DELAYED.


Bivek Rawat


8013759108


rawat_bivek@yahoo.com

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LetsBuy Deactivated
Dear Customer,On behalf of the entire team, we would like to extend sincere apology for the inconvenience you experienced as a result of the pending shipment status. We have shared your review with the concerned team and they would work to have it fixed for you on immediate basis.In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion.To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. Once again we truly appreciate your patience for bearing with us.It is our goal to provide exceptional service each Time a user stops by, and we hope you will provide us with an opportunity to restore our confidence. Your support is important to all of us here as a team. We look forward to your continued patronage and the privilege of serving your online shopping needs again soon!Looking forward for a fruitful association!Yours in Service,Team Letsbuy!
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