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LetsBuy
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Pancham Endlaw@endlaw215
Dec 31, 2011 11:56 AM, 1244 Views
Didn't get order till past 10 days

I had ordered 2 products via letsbuy order no LSB 724895 on 16th Dec. on 22nd december I received a courier with just one of the product and that too was found defective on opening. The same along with photo of the defective webcam were reported to letsbuy via email the same day, but there was no response / acknowledgement of the same.


Since then I have been chasing the replacement of defective wecam and delivery of the headphones with their call centre, who keep giving me all kind of assurance but no action happens on the same. I am an active online shopper and can say with confidence that Letsbuy has the worst possible order-management and customer-support.


Never buy from them.

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LetsBuy Deactivated
Dear Mr. Pancham,You are a valuable customer of ours who had trusted us and placed an order. We have noted that the product you received was defective while you had already pre-paid for the same.It was thoughtful of you to inform us about the same as it provides us the chance to notify the concerned department and review our procedures to ensure that this cannot happen again.You deserve the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. Your replacement has been scheduled.Meanwhile, a care member has been directed to demonstrate commitment to service excellence by keeping you posted about the progress of this issue alongwith the dispatch details of the other product as well.We truly appreciate your patience for bearing with us and would work to resolve the issue at the earliest.Yours in Service,Team Letsbuy
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