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LetsBuy

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LetsBuy
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Janardhan kallapur@janardhan.rk
Dec 29, 2011 02:55 PM, 1867 Views
(Updated Jan 03, 2012)
Tracking number wrong:11 days gone.

I ordered a pen drive on 24-Dec-2011. The status got updated on 26-Dec-2011 to dispatched on 26-DEC-2011 at 6:10 pm via blue dart with tracking number 43835078932.


When I check the tracking number on blue dart site it shows wrong tracking number. Its been 29-Dec-2011. still the tracking number is wrong and I have not received the product yet. Called customer care. were unable to give me the right tracking number and exact status.


The ORDER NO is **LSB-742686.


The Customer care keeps on saying wait for 2 days. Finally arrogantly he says wait for 4-7 days. Your shipment will get delivered. Even on mouthshut.com the manager says one person will contact you on DEc292011. The tracking number still not updated.


Can anyone tell if I should complain at Consumer court against letsbuy and also if needed?


Thanks

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LetsBuy
Dear Mr. Janardhan,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
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