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LetsBuy
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Anusha @anuv01
Dec 31, 2011 01:26 AM, 1184 Views
Tracking shows delivered to wrong address

I ordered a LED tv on 23 Dec 2011. Status was updated on 27 Dec as  dispatched and provided a tracking number 43835087531. Now the problem starts here.


Till 29 Dec the bluedart website says number not found, on 30 Dec the  website says delivered to a city Muzaffarnagar, UP while my actual  shipping address is Visakhapatnam, AP. I just don’t understand what is  happening. When I contacted customer service they said they are  forwarding the issue to logistics dept. and they will get back to me  with an update. Still waiting.


I am just not interested in paying for sending my product to someone else. Will ask for a refund if I don’t receive my order by Tuesday.


Just the worst service. This is my first and last purchase at letsbuy.com.


Anusha

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LetsBuy
Dear Anusha,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
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