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LetsBuy
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Amey Kubal@amey_kubal
Apr 13, 2012 09:53 PM, 2800 Views
Wrong Product Shipped by Letsbuy

I had placed an order for’Newray Vespa GTS 300 superscooter on Letsbuy on 1 April 2012. I have received my order today 13 April at 1015 am. That is 5 days behind schedule. I want to inform u that I have received wrong item. The product that I have received is ’Newray Vespa P200E 1978’. This is a totally wrong item received. and my order number is LSB966669. The customtakeouter care didnt even bother to inform me that my order was delayed.


I have emailed the customtakeouter service at customtakeoutercare@letsbuy.com after calling the hotline. I have also attached the pix of the product. I still haven’t received any communication from Letsbuy. Let me stress that I am a regular buyer at Letsbuy and this is my first unpleasant experience here. I hope that LSB sorts out the matter or I will be compelled to complain in the consumer court.


amey_kubal@yahoo.co.in


+919869508996

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LetsBuy
Dear Mr. Kubal,In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion due to the delivery of wrong product. On behalf of the entire team, we would like to extend sincere apology for any delay in shopping that we may have caused to you. You had lived out your faith on us and made an order for “NEWRAY VESPA GTS 300 SUPER Scooter” and in turn received “NEWRAY VESPA P200E 1978 Scooter”. We could understand how much you might be in the need of the product that you had ordered.Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us.To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department.Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with our team and would work to value it further as well.Once again we truly appreciate your patience for bearing with us. Thanks for bringing this to our notice. Looking forward for a fruitful association.Yours in Service,Team Letsbuy
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