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LetsBuy

smar a@kud72

Apr 13, 2012 10:50 AM, 2657 Views

No update on the product which i have ordered

I ordered a product from letsbuy.com on 6 th of april the (order no:LSB-978956) with advance payment

till now the order status says in process nothing is getting updated they are least bothered about the customers

i have sent so many tickets on this product and every time it says it will be addressed in 48 hours and nothing happens. this is the worst every service I have seen on online shopping. they are just keeping money with them and not delivering the items asap to earn interest on that. They don’t even bother to mails I have sent this is

very bad website and I would suggest not to shop on this website.

Now I have raised a ticket to cancel my order by same thing no reply for that too.

i think I need to go to consumer court to get my money.

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Brand Response

LetsBuy

Apr 16, 2012 (Updated Apr 16, 2012)

Dear Mr. Kudachi,It is with great regret and concern that we received your review on 13th April, detailing the troubles you had while trying to shop with us and with our services.First of all, we would like to make an apology on behalf of the department concerned. Also at the same time we are thankful to you for informing us about the same, as it provides us with the chance to locate the unit concerned and hence to review our procedures to ensure that this cannot happen again.We have directed a care representative to take special heed of your issue and to make sure that there are no further unnecessary deductions. Also your refund has been processed and the needed details would be conveyed across to you with a help of a dedicated care member.Our team has always valued its association with its customers and hence in case you have any other feedback about our services, feels free to get back. We look forward to continue our valued association with you.Yours in Service,Team letsbuy