Pathetic little order - 2 Surge Protectors from their Happy Hour - each barely Rs 349. Thought I’d try Lets Buy out as I’ve been a frequent user of Flipkart (where I’ve never had a reason to call customer care). I order 2 items both 3 Way Surge Protector (multi-plug strips) but slightly different as one is Rs 379 and the other Rs 349.
They send me two identical items. I call them asking if there was a difference between the two items I ordered. They said yes, but that they’d made a mistake in delivery and would arrange for a pick up.
30 secs later I get a call asking if I had received the item. I repeat the entire story and this person too says they will arrange for a pickup but will send the correct item immediately - I’m still kinda impressed.
Next day I get a Fedex guy at my door with an envelope (he didn’t know what to pick up and said he’d only be picking up for international delivery and only documents - ?!).
I call Letsbuy and they say print out the invoice and give it to him. What invoice? Oh - you didn’t get an invoice? OK - tell him to go. 3 days later. Hey, there’s a pick up to be done. OK we’ll send him to your office. 5 mins later I get a call from someone else saying someone is heading to my residence.
I say no, I’m at work and the item is here. Oh sorry - can’t change the pickup - can you go home? (for a freakin 350 buck thingy!)
Person finally lands up at my office after numerous calls between Blue Dart and me. I print out the invoice and give him the item - he asks for LetsBuy’s TIN number. I call them. They say they don’t have one (!?). I explain to them that as a business they’re sure to have one.
They say tell the courier to go. It’s now over 3 weeks since I placed the order - There’s no sign of getting my original order and I’m beginning to think I might as well just live with it. Suddenly order is picked up- no TIN number this time.
It’s now been 10 days since I sent the item back and there are no responses to mails or calls regarding when they’ll ship me my order.
Pathetic service!