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LetsBuy

Prateek @Prateekthecoolguy

Aug 22, 2011 11:20 AM, 1523 Views

(Updated Aug 27, 2011)

Freebies not given what was offered

I ordered a sony ericsson xperia mini pro sk17i on 13-8-11 order no. is 299757

it was delivered to me on 20-8-11 but I didn’t got the 8 gb micro sd card inside the box which was the offer on that phone.i specially bought it for that offer but now I didn’t got the micro sd card.i only got the 2gb card which was inserted in the phone

plz send the card immediately and carry the further operations

I needed that micro sd card

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LetsBuy

Aug 23, 2011 02:48 PM

Dear Customer,First of all we would like to thank you for your interest in checking with us. You had lived out your faith on us and made an order for which the free accessory (8 GB memory card) has not been delivered yet. We earnestly apologize as we can understand how much you might be in the need of the same.In light of the current state of the economy, and in today’s competitive online e-commerce industry, customers expect the best value for their money. Letsbuy.com strives to provide this value through a mix of safety, on-time performance, courteous and professional service, and wide range of options to make choice from. We want to make online shopping with us a convenient and trouble-free experience for our users and we are truly sorry we failed to do so on this occasion due to the delivery of 2GB instead of 8 GB memory card.Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us!!To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you.Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with our team and would work to value it further as well!Once again we truly appreciate your patience for bearing with us. Thanks for bringing this to our notice. Looking forward for a fruitful association!!Yours in Service,Team Letsbuy!