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LetsBuy

Prasad @recentinside

Aug 24, 2011 11:27 PM, 2729 Views

(Updated Aug 24, 2011)

Very Bad experience with Letsbuy

They should call theirself as LETSNOTBUY.COM

I had ordered Fujifilm FinePix AX300(Silver) from letsbuy.com on 16th Aug, 2011. I paid using my ICICI credit card. I got the confirmation mail. I got a SMS and Email on 20-08-2011 which says the product was shipped on

Courier Name: Quantium

Docket No: D37*****

Order Tracking Number: LSB-30***

I tried tracking it through Quantium website, It shows NOT FOUND.(even now I tried still it shows NOT FOUND). I called Customer care of Letsbuy.com. They kept me hold on phone for more than 10 min and Finally Mr.Sameer(CC) told His Delivery team has no idea about the Product and Tracking code. They also tried tracking using the same Docket Number, but there are also not able to track.

Is there a real courier company named Quantium, My delivery address is in Kerala, Does they had any branch in Kerala. The nearest branch to my place is Banglore, its just 570 KM away from the delivery address:)

As normal He told me SORRY FOR THE INCONVENIENCE CAUSED TO YOU. Its already been 3-4 days I call them everyday I hear the same message "SORRY FOR THE INCONVENIENCE CAUSED TO YOU", we cant help you as Delivery department is handled by another group of people. So I asked them their contact number, CC told they dont know their contact number.

Now NO PRODUCT OR REFUND.

Its real High class cheating guy, dont buy anything from Letsbuy.com, They are good in cheating you

If anyone want to learn cheating learn it from letsbuy.com People and the founder of letsbuy

He had masters degree in Cheating and Looting people for Hard Earned Money.

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Brand Response

LetsBuy

Aug 26, 2011 05:28 PM

Dear Customer,First of all we would like to thank you for your interest in shopping with us. You had lived out your faith on us and made an order for Fujifilm FinePix AX300 for which the timely updates have not been provided.Your comments regarding the service you received at our site are very important to us. We want customer’s to enjoy shopping at Letsbuy.com, so your testimony of a disturbing experience is a serious concern for us!!Please allow us to express our deepest apologies. You deserve only the best service, especially when you take out time to go through our online catalog and hence decide to shop from the same. We have discussed your review with the concerned team and would work to value it further as well!To demonstrate our commitment to service excellence and as a gesture of apology for our service failure, we have escalated your issue to the concerned department and have already directed a care member to compensate for all the concerns caused to you. We would be highly obliged if you could pass on your contact and order details for the same.We will steadfastly remain fixed on our commitment and work to have you updated on immediate basis. Once again we truly appreciate your patience for bearing with us. Thanks for bringing this to our notice.Looking forward for a fruitful association!!Yours in Service,Team Letsbuy!