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LetsBuy

Vinaya Rao@vinaya_rao000

Nov 02, 2011 04:15 PM, 2121 Views

(Updated Nov 16, 2011)

Good problem resolution

My name is Bharath and I ordered an ASUS eeePC laptop from letsbuy.com in october 2011. (Order number - LSB-432612 )

The device was faulty with very low battery life (1.5 hours vis-a-vis 4 hours advertised) and overheating problems. Initially, their customer service folks gave me a hard time in terms of getting a replacement. Eventually, Pawan from their social media team took personal responsibility for the issue and arranged for a replacement product of my choice to be delivered. Of course I paid the difference amount. Happy with the replacement product (Samsung 3 series NP-350 U2B) and Pawan’s prompt action.

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Brand Response

LetsBuy

Nov 03, 2011 02:40 PM

Dear Bharath,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. We are sorry to learn that the Laptop you received had issues like low battery life and overheating problems.We guarantee to replace the faulty product delivered and for the service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing this matter to our attention.Yours in Service,Team Letsbuy