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LetsBuy

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LetsBuy
Patnayak @Patnayak
Feb 07, 2012 03:08 PM, 1696 Views
Never Buy from lets buy !

I had and still having a harrowing ordeal with lets buy.I had ordered a Samsung Galaxy S Plus mobile Phone on 30th Jan 2102 vide order no LSB-817855 from Bhubaneswar Odisha. The delivery time displayed in the website is 2-4 working days.


After a lot of follow up I mean a lot 10-15 calls to courier agency, 5-10 calls to lets buy today I received the order after 9 days. The order is partial and the free accessories as promised in the order are yet to reach me. There are better e retail shops like flipkart whom you can trust on timely and proper delivery. Think many times before ordering from Lets buy and undergo the mental agony as me.God knows when they would send me the free accessories. You can refer the attached screenshot for reference.

(3)
Dear Mr. Patnayak,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint and a care member has been directed to assist to you at the earliest.Also we are thankful to you for bringing this matter to our notice as it provides us with a chance to locate the concerned department and to review our procedures in such a way that such an incident cannot happen again. Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Yours in Service,Team Letsbuy
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