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gopinath @gopinath_v

Nov 18, 2011 10:39 PM, 2193 Views

(Updated Nov 18, 2011)

Order No: LSB568411.

I have placed an order for Samsung 3 Series Laptop NP300E5Z-A08IN Laptop on 2nd November, 2011.

Today its 16th day and its not delivered yet. I called up the customer care several times but not getting a proper response. The response I am getting is "Product is not available with us. Waiting for the manufacturer to send it". I am not blindly cursing them for this delay. I understand their difficulties. I do not mind about this delay. But all I am expecting is a genuine reply. Please let me know when I will be getting my laptop.

I hope you can understand how one would feel if he gives 31, 500 bucks and not getting a proper response.

Thanks

Gopi

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LetsBuy

Nov 20, 2011 (Updated Nov 20, 2011)

Hello Gopi,First of all we would like to thank you for your interest in shopping with us and at the same time we would like to apologize for all the delays in shopping that we have caused to you. Please accept our apology for not shipping your order on time due to an unexpected delay from the manufacturer’s end. For this matter, we are very sorry.Your order has been dispatched on the 19th and we thought of writing a quick note to convey the dispatch details. Please note that your order has been dispatched using the Bluedart Courier Services with the tracking number: 4380822228619.If you have any questions, please let us know. And also please accept our apology for this delay and thank you for your understanding.Yours in Service,Team Letsbuy