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LetsBuy

hemanshusingh Shah@singh.hemanshu

May 15, 2012 06:11 PM, 2497 Views

Worst online shopping expirience of my entire life

I have purchased 42" LED from letsbuy.com, I got my product but these are issues which I would like to share with you all.

Wrong information: I got 2 different airway number from 2 different courier companies, everytime I call Letsbuy.com, they were giving me position which were completely incorrect.
Product was deliver in 12 days, whereas as per them it was dispatched on very 2nd day of order.
Customer care were always disconnecting my call after providing the details to them.
Letsbuy have committed to provide 2200+ payback points which is still not credited to my Payback account, almost 3 months passed.
I have given my review comment on their site which they declined to publish, but they accepted on mail that they have done mistake.

Very unprofessional attitude and service from Letsbuy.com

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LetsBuy

May 21, 2012 04:20 PM

Dear Hemanshu, We appreciate you as a valuable customer and at the same time we are sorry to hear about your bad experience with us. Your suggestions and complaints are important to us as it would help us grow in a much better way. So our sincere request from you is to please let us know your order details, this will help us get to the heart of the matter, confirm your contact details and compensate for all the concerns caused to you. We want to convey sincere apologies for this unfortunate experience you had with us. So do get back to us with your order details and we shall work to regain your trust once again. Looking forward with you. Team Letsbuy