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LetsBuy

Manish Shewakramani@great_manish

Dec 23, 2011 11:02 PM, 2649 Views

(Updated Dec 24, 2011)

Terrible, pathetic service

I had ordered a Samsung Galaxy R from letsbuy.com on 18th December 2011, order # lsb - 727551

1) The order has disappeared from my purchase history on their website.

2) The product has not been dispatched as yet, it was supposed to be delivered by now!

3) The customer care is clueless about the status, its almost as if they are reading out a script. and its the same stupid story everytime I call them.

4) The phone was supposed to be a Christmas gift for my sister, and I had promised her. Im cursing myself rite now for trusting letsbuy. I wonder if it will ever get delivered!

5) Worst of all Letsbuy is supposed to be an official partner of Samsung Mobiles(correct me if im wrong here)

I would request everybody to think twice before buying anything from letsbuy.com

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Brand Response

LetsBuy

Dec 27, 2011 (Updated Dec 27, 2011)

Dear Mr. Shewakramani,Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we’ve notified the proper department of your complaint.Your patronage is important to us, and we hope that you will give us a chance to regain your trust once again.Thank you again for bringing this matter to our attention.Yours in Service,Team Letsbuy