I purchased a portable drive WD Elements SE 500GB from letsbuy.com order # LSB-712770. It seems I got a defective product since the drive failed the first time I tried transferring data to it. Since then it is not readable. I have spent many hours running diagnostics (check desk and format) in an attempt to recover it. However no luck! thankfully I did not have any data on it since I just received it. My first purchase experience on letsbuy.com was a defective product!
I sent two emails to customer care and called them. First email was not acknowledged. First call - Was on hold for 10 mins and disconnected. Called again and was on hold for 7 mins at which time an agent came online. Apologized and said I need to get a DOA certificate from the manufacturer and send it to letsbuy.com for further action. Gave me another toll free number to find a svc center. Called WD svc center who said they do not have any repair center in Mumbai. Was not sure how to give me a DOA certificate!
I have had it with letsbuy.com. NOT BUYING FROM them ever. FRAUD site who took my money and I am wasting money calling them and trying to get money back.